Refund Policy

KaliNova AI

Last Updated: December 31, 2025
Effective Date: January 31st, 2030

This Refund & Cancellation Policy outlines the terms under which payments made to KaliNova AI (“Company”, “we”, “our”, or “us”) are handled. By purchasing our services or making a payment through https://www.kalinovaai.com, you agree to this policy.

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1. Nature of Services

KaliNova AI provides digital marketing, AI-powered solutions, consulting, automation, and related professional services. Due to the customized and intangible nature of these services, refunds are limited and subject to the conditions below.

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2. Cancellation Policy

2.1 Service Cancellation by Client

You may request cancellation of services by providing written notice via email before work has commenced.

Cancellation terms:

• If cancellation is requested before service commencement, a full or partial refund may be issued at our discretion, after deducting any administrative or payment processing fees.
• If cancellation is requested after work has commenced, no refund will be issued for work already performed.

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2.2 Subscription or Retainer Services

For subscription-based or recurring services:

• You may cancel future billing cycles by providing written notice at least 7 days before the next billing date.
• Cancellation will take effect at the end of the current billing period.
• Fees already paid for the current billing period are non-refundable.

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2.3 Cancellation by KaliNova AI

We reserve the right to cancel or suspend services if:

• Required information or cooperation is not provided by the client
• Payments are delayed or unpaid
• Terms & Conditions are violated
• We are unable to deliver services due to circumstances beyond our control

In such cases, refunds (if any) will be assessed on a case-by-case basis.

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3. Refund Policy

3.1 Non-Refundable Services

Unless explicitly stated in writing:

• Strategy development
• Consulting sessions
• AI model setup or customization
• Digital marketing campaigns
• Content creation or optimization
• Advertising setup and management
• One-time services and setup fees

are non-refundable once initiated or delivered.

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3.2 Eligible Refunds

Refunds may be considered only if:

• Services have not started
• A duplicate payment was made
• A technical error resulted in incorrect billing

Refund requests must be submitted within 7 days of payment.

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3.3 No Guarantees on Results

Refunds are not issued based on:

• Performance dissatisfaction
• SEO or ad ranking outcomes
• Lead volume or conversion results
• ROI or revenue expectations

Marketing performance varies and is influenced by multiple external factors.

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4. Refund Request Process

To request a refund or cancellation:

1. Email us at billing@kalinovaai.com
2. Include:
   • Full name
   • Email used for purchase
   • Invoice or transaction ID
   • Reason for request

We will review your request and respond within 5–10 business days.

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5. Refund Method & Timeline

• Approved refunds will be processed using the original payment method.
• Refund processing time may vary depending on your payment provider.
• Any transaction or processing fees charged by payment gateways may be deducted from the refund amount.

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6. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting us may result in:

• Immediate service suspension
• Account termination
• Restriction from future services

We encourage clients to contact us directly to resolve billing concerns.

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7. Taxes & Fees

All prices listed are exclusive of applicable taxes unless stated otherwise. Taxes paid are non-refundable unless required by law.

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8. Policy Changes

We reserve the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.

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9. Contact Information

For refund or cancellation inquiries, contact:

KaliNova AI
📧 Email: billing@kalinovaai.com
🌐 Website: https://www.kalinovaai.com